LEADERSHIP & INSPIRATION

GUEST OF THE FUTURE

with Richard Banfield from McKinsey & Company

COLLEAGUE OF THE FUTURE

with Junior Lewis from Caterer.com

OWNER OF THE FUTURE

Panel Discussion moderated by Joanna Kurowska

OUR MISSION FOR TODAY

Colin MacLachlan’s Leadership Lessons

MAORI HAKA

Meaning, Stories, and Learnings

JOURNEY TO TOMORROW

with Juliane Rackl and Ian Mann

"Leading with Lollipops"

Drew Dudley

"The Secret Ingredients of Great Hospitality"

Will Guidara

SUMMER BRILLIANCE

In the past, we have consistently observed a decline in Guest Love Scores during the summer months. Recognising this trend, Summer Brilliance was introduced in 2023 to assist hotels in adapting to shifting guest demographics and heightened summer activity levels. Let’s get ready for the Summer!

WINTER BRILLIANCE

Step into our Winter Brilliance Archive, your hub for past holiday newsletters.

Explore practical tips, success stories, and fun activities shared during our 12-week countdown last year.

Find inspiration and relive the magic of our previous celebrations!

EVENTS

coming soon...