LEADERSHIP & INSPIRATION

GUEST OF THE FUTURE

with Richard Banfield from McKinsey & Company

COLLEAGUE OF THE FUTURE

with Junior Lewis from Caterer.com

OWNER OF THE FUTURE

Panel Discussion moderated by Joanna Kurowska

OUR MISSION FOR TODAY

Colin MacLachlan’s Leadership Lessons

MAORI HAKA

Meaning, Stories, and Learnings

JOURNEY TO TOMORROW

with Juliane Rackl and Ian Mann

"Leading with Lollipops"

Drew Dudley

"The Secret Ingredients of Great Hospitality"

Will Guidara

it’s a marathon

not a sprint

Prepare for a successful summer by utilising our Marathon Toolkit to boost Guest Love performance. Have you engaged your hotel team in participating? Identify your front runners, those who interact directly with guests, or form a cohesive "group wave" with your entire team, ensuring synchronised pacing for a unified crossing of the starting and finishing lines. Inspire your team to strive for victory, surpassing Guest Love targets even if other hotels have already achieved theirs. Remember, our shoes have covered more ground than any car! Let's embark on Dynamic Guest Love Training, warming up and setting our pace to conquer the marathon. What will your Personal Best be at the IHG Medal Ceremony?

WINTER BRILLIANCE

Step into our Winter Brilliance Archive, your hub for past holiday newsletters.

Explore practical tips, success stories, and fun activities shared during our 12-week countdown last year.

Find inspiration and relive the magic of our previous celebrations!

EVENTS

coming soon...